Returns & Exchanges
At DPadOnlineNBTX, we want you to be completely satisfied with your fashion purchase. If your items aren't a perfect fit, you can return or exchange them within 30 days of delivery provided they are unworn and have original tags attached.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once approved, download and print the prepaid shipping label provided via email and securely package your items in their original packaging.
Ship the Package
Drop off your package at any authorized carrier location and keep your tracking receipt for confirmation of the return shipment.
Receive Your Refund
After our warehouse team inspects the returned garments, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing